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Customer Reviews
Stay awayIt has been almost a year since we bought this towel rack and, if you want it, it will be in the curb for a few days before the city garbage truck arrives. Help yourself. We just replaced it with a similar looking, pricier, but much better built rack from Frontgate. I'm not here to promote the new rack, just to warn you about this one. The rack is never stable. It is lightweight (lots of plastic, finished as fake metal). The weight is a disadvantage because as it slides around, even a little, the poorly-engineered fasteners loosen--all of them--repeatedly. There are tiny hex nuts that loosen, standard-size bolt fasteners that loosen (these loosen on both ends--the cap end and the concealed end) so that you can't remove a towel without the top of the unit coming off the base or a bar or two dropping to the floor. It is an attractive prop but effectively has no ultility. Swallow hard, spend more, and get something that is stable, that is built well, and that remains assembled.1Stop the madnessAre you kidding me??? The instructions are SO BAD it's maddening!!!! Not worth the $ because the instructions are really that bad. I wish they'd cut me a check back for loosing my sanity. Once it's put together (2 hours later...ridiculous!) it's nice looking, but still not worth the price.3Sturdy bath towel rack.Nice towel rack that matches my other bathroom accessories. Sturdy.5I like the shape of the towel rackI like the shape of the towel rack, the three bars to hang towels and the bronze coloring. I had planned to order another rack but decided not to, it seemed a bit under weight. Price wise? I felt it was a bit over priced for the quality.3Poorly designedNot only was it impossible to put together, but the stability of the piece depends on two tiny set screws at the bottom. When one of them was missing, we tried to replace it at the local hardware store, but they warned us that manufacturers like Kingston Brass deliberately make screws that do not match anything commercially available. Therefore we had to send the whole mess back to Amazon. Kingston Brass customer service was completely unhelpful.1Five StarsLOVE IT!!!!! Looks great in my master bathroom. It was worth the wait and the money!!!!!!!!5Good quality
A+
5Not as advertisedNot metal. Most of the parts are plastic. It is going back.1Avoid- feels and looks cheap, not worth the price.I really wish I hadn't made this purchase. This rack is light and unstable and much of it (the Y-shaped ends, all joints/knobs) is plastic. It almost feels like cheap aluminum. I was expecting a much better product for the price.2Five StarsVery sturdy once you put it together.5Four StarsNice looking and adequate construction. Some of the pieces that hold it together were plastic.4
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